Return Policy
This policy explains how product returns are handled on the Zingle Kart platform.
1. Platform Model
Zingle Kart operates a curated marketplace where products are sold directly by Zingle Kart or approved sellers. Return rules are defined strictly at the platform level.
2. Return Eligibility
Returns are accepted only for selected categories. Certain categories and products are strictly non-returnable due to hygiene, safety, customization, or resale limitations. Customers must review applicable categories before purchase.
3. Non-Returnable Categories & Products
For hygiene, health, safety, and resale reasons, the following categories are not eligible for return once delivered: innerwear, socks, masks, personal care items, grooming products, cosmetics, beauty and skincare products, hair care products, perfumes and fragrances, sanitary items, earbuds, earphones, in-ear audio devices, shaving tools, grooming accessories, handmade products, handmade paintings, customized, personalized, made-to-order products, or any item intended for direct contact with the body or skin.
4. Return Window Calculation
The return period is strictly 7 days from the date of delivery. The delivery date shown by the logistics or delivery partner is considered Day 1.
Example: If a product is delivered on , the return window starts on the same day and ends after 7 calendar days.
5. Late Requests
Any return or refund request raised after the 7-day window from the delivery date will be automatically rejected, without exception.
6. Wrong or Defective Products
If a customer receives a wrong or defective product, including products from non-returnable categories, they must contact customer support within the return window. Resolution eligibility depends strictly on verified evidence such as images or videos requested by the support team.
7. Return Shipping Responsibility
Zingle Kart currently does not provide return pickup services. Customers are fully responsible for securely shipping return items as guided by customer support.
8. Customized & Handmade Products – Compensation Policy
Customized, personalized, handmade products and handmade paintings fall strictly under Zingle Kart’s Compensation Policy.
Returns and refunds are not applicable for this category under any circumstances. In the event of a verified wrong product or transit/manufacturing damage, the item will be reproduced and sent again as a replacement after internal verification.
9. Support Assistance & Policy Updates
Customers are strongly advised to contact the support team for proper guidance before initiating any request. This Return Policy may be updated at any time, and continued use of the platform constitutes acceptance of revised terms.